Driving Tech
Innovation & Growth
Leadership
Actively involved in strategic planning, performance improvement, and decision-making. Skilled in mentoring teams for technical enhancement and career growth.
Architecture
Experienced systems architect skilled in end-to-end design across various domains. Proficient in both Scrum and Waterfall methodologies.
DevOps
Designed and implemented fully automated CI/CD pipelines. Managed efficient software deployment and high-quality delivery protocols.
Professional Experience
Senior Software Engineering Manager
Workplace experience platform (Digital Signage, Space Reservation, Intranet).
- Align and communicate with stakeholders about software development strategies and delivery.
- Lead a diverse team of over 11 members, including developers, team leads, and managers. Responsible for project and resource planning, project tracking, and risk management.
- Built the escalation team starting from 0 to 1 Tech Lead, 5 Senior Developers, and 2 Junior Developers, leading full hiring, onboarding, and mentoring cycles.
- Increased issue resolution efficiency, handling 80% of all production escalation tickets, significantly reducing load on feature teams.
- Primary technical contact during high-impact production incidents for customers like Deloitte, Disney, and DPDHL.
- Led proactive monitoring and performance tuning in GCP/Kubernetes and legacy .NET frameworks. Resolved critical memory leaks (120GB crash) and deadlocks.
- Established a global 24/7 on-call support system and implemented PagerDuty for automated alerting.
- Led a cross-functional team in developing space reservation features using .NET 8, Node.js, MongoDB, RabbitMQ, and Redis.
- Led the migration of a legacy Windows-based file system to Google Cloud Object Storage.
Team Lead
- Led a team of 12 developers modernizing a legacy .NET Framework system to .NET Core using DDD.
- Improved system performance via async programming, optimized queries, and distributed tracing.
- Planned and contributed to the full software lifecycle, including architectural design and deployment to Alibaba Cloud (Kubernetes).
- Led a team of 3 developers to build a Communication Microservice & Admin Portal using Blazor.
- Utilized RabbitMQ, Entity Framework with MySQL, and OData protocol.
- Oversaw team growth, hiring, and performance management for in-house and outsourced developers.
Technical Lead / Principal Consultant
- Supervise deployments, provide troubleshooting, and conduct research on system design.
- Work closely with product teams to define and prioritize partner feature requests.
- Install, integrate, and deploy products in client environments. lead detailed architectural dialogues.
- Lead contributor on Delmia Quintiq’s largest project—a railway timetable solution for Italy.
- Managed project scope, schedule, status, and documentation.
- Worked on international projects across Asia-Pacific, Europe, and America (logistic, railway, workforce planning).
Senior Systems Engineer
- Build, test and deploy scalable, highly available and modular software products.
- Lead a small group of around 3 people. Trained and managed a team of developers.
- Worked closely with clients to establish problem specifications and system designs.
- Led multiple projects with local banks (CIMB, Hong Leong Bank, Maybank, AEON Credit).
- Acted as the primary technical lead for cash recycling machines and teller machine projects.